“A bench full of star players does not automatically produce a winning team. Relationships define our collective potential.”

Aaron Dignan

Downtown Automotive

training manuals for new staff

new employee
da cover

This onboarding manual is for an automotive repair shop. It documents answers to typical new employee anxieties, like “where do I park?”, “where can I smoke?”, “what do I wear to work?” or “what does a typical day look like?”. Sharing this admin info creates a transparent work environment where the expectations are laid out the same way to all new employees. There is also a back pocket with two different inserts that will capture the new employee’s info for two different departments – finance and management.

July 2021 update: We made edits to give more clarity to certain policies that employees regularly had questions about.

Smooth Moves Smoothie Company

training manuals for seasonal staff

seasonal staff
sm cover

This training manual is for a seasonal food truck. The owner hires new staff each summer to help with multiple events – the positions stay the same but the environment changes. This manual helps keep the training consistent and efficient. The new hirers will get a PDF emailed to them in advance, then there is a physical one onboard the truck for reference. The manual covers the basics so the owner doesn’t need to be around 24 hours a day to answer questions or troubleshoot.

K Perry Media Inc. | Ryan Flett Media

reference manuals for virtual assistants

virutal assistants
kpm cover
rflett cover

In my experience, a virtual assistant is always learning and adapting to new processes and situations. That’s why these manuals are not structured for “training” but for reference. Virtual assistants help keep things running smooth on the backend and tie up loose ends, which isn’t difficult but there are a lot of details to remember. A reference manual is there to jog your memory when you have to process a refund or onboard a new client while working remotely.

Black Sheep Restaurant Group

training manuals for restaurant staff

restaurant staff 2
bs cover

This manual was created for an ambitious restaurateur who owns six restaurants with no signs of slowing. Originally, these manuals included one onboarding manual for all restaurants and unique manuals for the back of house and front of house at each restaurant. Their training process has evolved to include one onboarding manual for all restaurants and unique checklists for the back of house and front of house at each restaurant as well as a manual to guide new managers. It’s been very special to participate in this company’s growth in an integral role of over the years.

Kamp Festival

training manuals for festival team leaders

event managers
kamp festival transparent

These manuals were given to 16 festival team leaders, from stage directors to the vendor coordinator. Each manual relayed the basic festival wide Do’s and Don’ts and included different sections to fill in depending on the level of responsibility tied to the position. Upon completion of the festival weekend each manual was to be handed back to the executive producer. The returned manuals gave a snapshot of each department, complete with timelines, team numbers and menu items, neatly archived.

Flux and Stone

training manuals for retail help

retail staff
flux and stone

Flux and Stone is a jewelry brand with seasonal pop up booths and a permanent storefront. These training manuals are for the retail staff and give a clear outline of their day-to-day tasks. Each manual includes inserts to help ensure training is consistent, including an orientation checklist, contact list, birthstone quick reference table and inventory guide.

The Sugar Shack

an educational manual

educational
sugar shack

This manual teaches someone how to become a professional body sugar practitioner. It has seven modules that cover topics like the importance of a professional and caring attitude, health and safety for the practitioner and client and of course detailed instructions on how to manipulate the sugar paste on each part of the body, complete with diagrams. It is unique in that it offers a lot of practical advice that is often missed in traditional courses.

January 2021 update: This course is now being offered at Selkirk College and the manual is used as part of the college certificate program.

Kootenai Pilates Center

a subcontractor manual

subcontractor
kpc manual

This manual is another reference manual for Pilates practitioners who work in the same studio but always at staggered times. This manual offers basic health and safety information and other resources to ensure the vibe of the studio stays consistent amongst the bustle.

West Arm Silviculture Inc.

manuals for an established company looking to expand

start up company
west arm h+s

This silviculture company wants to be able to offer more year long work to its employees. As a result, they needed to revamp their training material to make sure they are growing with a strong foundation. I created an onboarding manual which details basic company culture as well as a clear, digestible occupational health and safety manual which are required reading for all positions and kept in all trucks and emailed as a PDF.

June 2021 update: I created a third manual for all Supervisors. This is meant to be used as a reference they keep at home to assist with day to day planning. As a result of company growth, this company needed to undergo an audit from BC Forest Safety Council in order to upgrade from a SEBASE to a BASE certification. I helped prep for a test and real audit, both successful. The prep included various manual and supporting document edits.

Sweetgrass Cannabis

manuals for a start up

start up company
swg safety

Sweetgrass Cannabis is at the forefront of a burgeoning industry. I created an occupational health and safety manual, following AG Safe and WorkSafeBC regulations and a maintenance of organic integrity manual following regulations from the Fraser Valley Organic Producer’s Association. I worked with the Quality Manager to prepare a series of production SOPs, for each stage of growing, following the regulations set by Health Canada. They were ultimately successful in their audits by all regulators.

Straightline Carpentry

manuals for an in demand construction company

OH+S with supporting docs
SLC cover
SLC supporting docs

My preferred course of action with clients is to create an onboarding manual, then an occupational health and safety manual, then a supervisor manual. This client had limited funds and time so we compromised. The owner’s main concern was compliance with WorkSafeBC regulations. So we created an Occupational Health and Safety manual with 20 supporting documents and made it easy for him to plug and play. The supporting documents were provided in two categories to make it clear how to use what.

 

Can Print: COVID 19 Safety Plan, new crew member info insert, employer incident investigation form, Fall Protection Plan (WorkSafeBC template), Field Level Risk Assessment, Monthly Safety Meeting template, Monthly Safety Meeting Tracker, OH+S Orientation insert, Our Commitment to Safety letter, PreWork instructions, Vehicle Inspection checklist, Workplace Bullying and Harassment Investigation Form

 

Can Edit: Annual Review checklist, Change Log, COVID 19 Safety Plan, Crew Roster, Job Descriptions, Our Commitment to Safety letter, SLC Feedback Form, SLC Training Matrix, Vehicle Inspection checklist, Workplace Bullying and Harassment Complaint Form, Workplace Bullying and Harassment Investigation Form